Total Send has zero-tolerance on spam. We take permission based email marketing very seriously and never tolerate on spam. By reading this and using our services, you totally agree to our Terms of Use and this Anti-Spam Policy.
What laws are saying
While CAN-SPAM laws defines spam very well, we go one step further and add our own rules.
What is Spam?
Spam is any email which has been sent to someone without his or her permission. You need to have his or her permission to send out email. The person should have subscribed to your mail list through your website(s) and confirmed his or her subscription by clicking the confirmation link in received email.
How we define spam?
- If the email address is not subscribed with owners permission.
- If the email address has been rent or bought through list providers, sellers and other third parties
- If the email address is gathered from the web
What are not-allowed contents?
- Pornography based contents
- Illegal substances selling contents
- Contents that violate the FTC’s CAN-SPAM law
What are content rules?
- Unsubscription link which unsubscribes user instantly without any confirmation.
- Name and physical address of the sender
- Information on how the recipient joined the list
Total Send Rules
- You must be at least 18 years of age to use Total Send
- You must agree our site terms, privacy policy and anti-SPAM policy
- Total Send always reserves the right to cancel a service or terminate account without any notice.
What are Total Send SPAM monitoring procedures?
- Until your account earns our trust, every email you send will be verified by our Anti-SPAM department
- If we receive more than 25 complaints from your recipients we will immediately terminate your account
- All large list imports will be verified and tracked by our team. This is for preventing 3rd party email addresses
- All email sending activity is being monitored by our experienced team and if we discover that you are sending emails to people without their permissions, we will terminate your account immediately without any notice.
- On-going spam complaint rate must not exceed 0.1%.
Prohibited Content and Industries
Total Send can not be used to send anything offensive or to promote anything illegal or harass anyone. You may not send the following:
- Pronography or other sexually explicit emails
- Emails offering to sell illegal substances
- Emails that vialote CAN-SPAM law
Addition to this, due to high spam/abuse complaint risk, we do not let our system to be used for the following industries. Because you’re in one of these industries, it doesn’t mean that you are spammer, but the industry you are involved has high spam/abuse risk which may affect all our systems and other users. Therefore, we don’t allow any email delivery for these and related industries:
- Illegal goods or services
- Escort and dating services
- Pharmaceutical products
- Get-rich-quick or work-at-home schemes
- Online trading, day trading tips, or stock market related content
- Gambling services, products or gambling education
- Multi-level marketing
- Affiliate marketing
- Credit repair, get-out-of-debt content
- Mortgages and/or Loans
- Real estate prospecting or listing
- Nutritional Supplements, Herbal Supplements or Vitamin Supplements
- Pornography or nudity in content
- Adult novelty items or references in content
- List brokers or List rental services
- Marketing or sending commercial email without proper permission
Briefly, we never tolerate SPAM emailing through our services. You should understand that this is for protecting the recipients, their time and their privacy. Email marketing should be done in a legal way by only sending to email addresses which you have permission and always include an easy way to let them go.
